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Shipping policy
Every Casa Maria piece is made by hand in Mexico — crafted slowly, shipped carefully.
Order Processing
All orders are processed within 3–5 working days before dispatch. Made-to-order and custom pieces such as (Talavera Lamps & Table Runners) require additional lead time.
Where We Ship
We currently ship to the following countries:
- 🇲🇽 Mexico — domestic delivery
- 🇬🇧 United Kingdom
- 🇺🇸 United States
- 🇨🇦 Canada
Delivery Timeframes
| Destination | Estimated Delivery | Notes |
|---|---|---|
| Mexico | 3–7 business days | Domestic |
| United Kingdom | 10–18 business days | International |
| United States | 8–14 business days | International |
| Canada | 8 –14 business days | International |
Timeframes are estimates from dispatch and may vary during busy periods or due to customs clearance.
Shipping Costs
| Destination | Standard Rate | Free Shipping |
|---|---|---|
| United Kingdom | £30.00 | Free over £250 |
| United States | $45.00 | Free over $300 |
| Canada | CA$45.00 | Free over CA$450 |
| Mexico | MX$150 | Free over MX$500 |
We work hard to keep shipping fair and transparent.
Customs, Duties & Import Taxes
All Casa Maria pieces are made and dispatched from Mexico. Orders to the UK, US, and Canada are international imports and may be subject to customs duties and import taxes.
At Casa Maria Homeware we ship DDP - Delivered Duty Paid a fully landed cost option as standard.
What does this mean? All duties, taxes, and import charges are calculated and collected upfront, so your order arrives at your door with nothing further to pay. We ship internationally via FedEx and DHL, both of which handle customs clearance on your behalf.
If you choose not to include duties at checkout, charges may be levied by your country's customs authority upon arrival and will be the responsibility of the recipient.
Packaging & Fragile Items
Fragile items are packed using double - walled boxes and wrapped in foam for added protection. However if your order arrives damaged, please photograph the packaging and the item before handling it further and contact us within 48 hours of delivery at david@casamariahomeware.com. We will work with you to resolve the issue as quickly as possible.
Returns & Exchanges
For full details on returns, exchanges, and damaged goods, please refer to our Returns Policy.
Questions?
If you have any questions about your shipment, tracking, or customs, please don't hesitate to get in touch at david@casamariahomeware.com